Table of Contents
Gladly is a best-in-class customer service technology platform. Learn why leading companies are choosing Gladly's customer service platform.
API Overview
Gladly is a customer service platform that helps businesses deliver personalized and efficient support experiences. It centralizes customer interactions from multiple channels, such as email, chat, phone, and social media, into a single, unified view. Gladly's AI-powered tools automate repetitive tasks, provide real-time insights, and offer personalized recommendations to agents. With its focus on customer engagement and satisfaction, Gladly empowers businesses to build stronger relationships with their customers and drive business growth.
Gladly's API overview provides comprehensive documentation and resources for developers to integrate with the platform. The REST APIs offer a wide range of endpoints for managing customer data, interactions, and other platform features. Webhooks allow for real-time notifications of events, enabling businesses to automate workflows and respond promptly to customer requests. To ensure optimal performance and prevent abuse, Gladly enforces rate limits on API calls. Developers can access detailed documentation, code samples, and support resources to facilitate seamless integration with Gladly's platform.
API Request Limits
Free
10 requests per minute
Startup
100 requests per minute
Growth
500 requests per minute
Enterprise
1000 requests per minute
SDKs
APIs
Method: GET
Description: .
Endpoint: /api/v1/agents/{agent_id}
Parameters: agent_id
Method: POST
Description: .
Endpoint: /api/v1/agents
Parameters: first_name, last_name, email, role, groups
Method: PUT
Description: .
Endpoint: /api/v1/agents/{agent_id}
Parameters: agent_id, first_name, last_name, email, role, groups
Method: DELETE
Description: .
Endpoint: /api/v1/agents/{agent_id}
Parameters: agent_id
Method: GET
Description: .
Endpoint: /api/v1/cases/{case_id}
Parameters: case_id
Method: POST
Description: .
Endpoint: /api/v1/cases
Parameters: subject, description, customer_id, type, priority, tags
Method: PUT
Description: .
Endpoint: /api/v1/cases/{case_id}
Parameters: case_id, subject, description, customer_id, type, priority, tags
Method: DELETE
Description: .
Endpoint: /api/v1/cases/{case_id}
Parameters: case_id
Method: GET
Description: .
Endpoint: /api/v1/customers/{customer_id}
Parameters: customer_id
Method: POST
Description: .
Endpoint: /api/v1/customers
Parameters: first_name, last_name, email, phone_number, company_name, tags
Method: PUT
Description: .
Endpoint: /api/v1/customers/{customer_id}
Parameters: customer_id, first_name, last_name, email, phone_number, company_name, tags
Method: DELETE
Description: .
Endpoint: /api/v1/customers/{customer_id}
Parameters: customer_id
Method: GET
Description: .
Endpoint: /api/v1/events/{event_id}
Parameters: event_id
Method: POST
Description: .
Endpoint: /api/v1/events
Parameters: type, subject, description, customer_id, case_id, agent_id, tags
Method: PUT
Description: .
Endpoint: /api/v1/events/{event_id}
Parameters: event_id, type, subject, description, customer_id, case_id, agent_id, tags
Method: DELETE
Description: .
Endpoint: /api/v1/events/{event_id}
Parameters: event_id
Method: GET
Description: .
Endpoint: /api/v1/groups/{group_id}
Parameters: group_id
Method: POST
Description: .
Endpoint: /api/v1/groups
Parameters: name, description, members
Method: PUT
Description: .
Endpoint: /api/v1/groups/{group_id}
Parameters: group_id, name, description, members
Method: DELETE
Description: .
Endpoint: /api/v1/groups/{group_id}
Parameters: group_id
FAQ
How do I authenticate with the Gladly APIs?
You can authenticate using OAuth2.0. Obtain your client ID and secret from the Gladly developer portal.
What are the rate limits for the Gladly APIs?
The rate limits vary based on the API endpoint. Refer to the API documentation for specific limits.
How do I get a sandbox account for testing?
Contact the Gladly support team to request a sandbox account. You'll need to provide your contact information and the purpose of your testing.
What is the difference between a developer account and a production account?
A developer account is for testing and development purposes, while a production account is for use with live data.
How do I troubleshoot API errors?
Check the API documentation for error codes and descriptions. You can also contact the Gladly support team for assistance.